Shipping policy

Last updated: October 2, 2026

Thank you for shopping with PURE GRAIN. This Shipping Policy explains how orders placed through thepuregrain.com are processed and shipped to customers in Canada and the United States.

ORDER PROCESSING

Orders are processed before shipment. Processing time is separate from the estimated shipping or transit time shown at checkout.

Once your order has been prepared and transferred to the shipping carrier, you may receive a shipping confirmation email containing tracking information when tracking is available.

During holidays, promotional periods, unusually high order volumes, severe weather, or other circumstances outside our reasonable control, processing and delivery may take longer than usual.

Free standard shipping is available on all orders within the United States, Canada, Australia, New Zealand, and the United Kingdom.

Available shipping options and applicable charges for orders that do not qualify for free shipping will be displayed at checkout before the purchase is completed.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods, applicable charges, and estimated delivery times are displayed at checkout when available.

Delivery estimates are estimates only and do not constitute a guaranteed delivery date unless we expressly state otherwise.

Actual delivery times may vary because of factors including carrier delays, weather, holidays, customs processing, service interruptions, remote delivery locations, or other circumstances beyond our reasonable control.

SHIPPING DELAYS

We make reasonable efforts to ship orders within the timeframe communicated at the time of purchase.

If an order to a U.S. customer cannot be shipped within the time stated at purchase, or within the period otherwise required by applicable law, we will provide the customer with any notice, cancellation option, consent request, or refund required by applicable law.

If we are unable to fulfill an order, we may cancel the affected item or order and issue a refund to the original payment method.

TRACKING

When tracking information is available, it will generally be provided in your shipping confirmation.

Please allow time for the carrier's tracking system to update after you receive your shipping confirmation.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at info@thepuregrain.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If an order is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped, except where otherwise required by law.

LOST, DAMAGED, OR MISDELIVERED PACKAGES

If your tracking information shows an unusual delay, or if your package arrives damaged, please contact us at info@thepuregrain.com with your order number and relevant details.

If an item is damaged, defective, or incorrect when received, please also include clear photographs where reasonably possible so that we can review the issue.

We will work with you and, where appropriate, the carrier to determine the available resolution.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

CUSTOMS, DUTIES, AND IMPORT CHARGES

Depending on the shipping origin, destination, and applicable laws, international or cross-border shipments may be subject to customs duties, import taxes, brokerage fees, or similar government or carrier charges.

Unless checkout expressly states that such charges are included, the customer is responsible for charges assessed by customs authorities or carriers that are not collected by PURE GRAIN at checkout.

ORDER CHANGES AND CANCELLATIONS

Please review your order carefully before completing your purchase.

If you need to request a change or cancellation, contact us promptly at info@thepuregrain.com.

We will make reasonable efforts to assist, but we cannot guarantee changes or cancellations after an order has entered processing or production.

CONSUMER RIGHTS

Nothing in this Shipping Policy excludes, restricts, or modifies any right or remedy that cannot legally be excluded under applicable federal, provincial, territorial, or state consumer protection law.