Refund policy

Last updated: October 2, 2026

We want you to be satisfied with your PURE GRAIN purchase. This Returns & Refund Policy explains when merchandise may be returned or exchanged and how refunds are handled.

14-DAY RETURN & EXCHANGE WINDOW

Eligible merchandise may be returned or exchanged within 14 days of the original shipping date.

To be eligible for a return or exchange, the item must be:

unworn;
unwashed;
unused, except as reasonably necessary to inspect or try on the item;
in its original condition; and
returned with any original tags or packaging supplied with the product, where applicable.

We may request your order number or other proof of purchase when reviewing a return or exchange request.

HOW TO REQUEST A RETURN OR EXCHANGE

Before sending any merchandise back, please contact us at info@thepuregrain.com.

Please include your order number and the item or items you wish to return or exchange.

If your request is eligible, we will provide return instructions.

Do not send a return to our business address unless we specifically instruct you to do so. The correct return location may differ depending on the product and fulfillment location.

Items returned without first contacting us may not be accepted or may experience processing delays.

RETURN FEE

A $7 return fee will be deducted from the refund amount for eligible merchandise returned for a refund.

The $7 return fee does not apply to approved exchanges.

The return fee will also not be applied where prohibited by law or where the return results from an error for which PURE GRAIN is responsible, such as an incorrect, defective, or damaged product, where applicable.

ORIGINAL SHIPPING CHARGES

Original shipping charges are generally non-refundable when an eligible product is returned because the customer changed their mind, selected the wrong size, or otherwise requests a voluntary return.

This does not apply where refunding shipping charges is required by law or where PURE GRAIN is responsible for the issue.

EXCHANGES

Eligible products may be exchanged within the applicable 14-day period, subject to product and size availability.

The $7 return fee does not apply to approved exchanges.

If the requested replacement product is unavailable, we may offer another available option or process the return in accordance with this Refund Policy.

FINAL SALE ITEMS

Items identified as Final Sale at the time of purchase cannot be returned or exchanged for change-of-mind reasons.

Final Sale restrictions do not eliminate any rights or remedies that apply when merchandise is defective, damaged, misrepresented, or otherwise protected by applicable consumer law.

NON-RETURNABLE ITEMS

In addition to items marked Final Sale, certain products may be excluded from voluntary returns or exchanges where clearly disclosed before purchase.

Examples may include:

personalized or customized products;
gift cards;
items that have been worn, washed, altered, damaged after delivery, or are no longer in their original condition; and
other products specifically identified as non-returnable before purchase.

Please contact us if you have questions about whether a particular item is eligible.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If you receive an item that is defective, damaged, incorrectly printed, or different from what you ordered, contact us promptly at info@thepuregrain.com.

Please include your order number, a description of the issue, and photographs where reasonably possible.

After reviewing the issue, we may provide an appropriate remedy such as replacement, exchange, refund, or another remedy required by applicable law.

The standard $7 return fee will not be deducted where the return is caused by an error for which PURE GRAIN is responsible.

REFUNDS

Once an eligible returned item is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method, less the applicable $7 return fee and any non-refundable original shipping charge.

Your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

REFUNDS FOR CANCELLED OR UNFULFILLED ORDERS

If PURE GRAIN cancels an order because we are unable to fulfill or ship it as required, the applicable refund will be issued without the $7 return fee.

Where applicable law requires reimbursement of shipping or other charges in connection with an unfulfilled or cancelled order, those amounts will also be refunded.

CANADIAN CUSTOMERS

Customers in Canada may have additional rights under applicable federal, provincial, or territorial consumer protection legislation.

For Alberta consumers, certain internet sales contracts may carry statutory cancellation or refund rights in circumstances established by Alberta consumer protection legislation.

Nothing in this policy waives or limits any right, benefit, or protection that cannot legally be waived.